One of the top reasons employees do not engage is a disconnection between their digital workplace experience, and overall productivity. Technology solutions can become so complex and difficult to use, that employees feel that they are working for technology – rather than the other way around.
Join your peers for an interactive session featuring group activities, discussion, best practices, and take-away tools, including how to:
- Identify what personas look like and how they will impact the digital workplace
- Discuss when/where/how they should be used/considered
- Discover the starting point for persona definitions – and how to strategically expand from there
- Demonstrate how to parse survey data into Challengers, Contributors and Champions
- Define a journey map as a foundation to understand how employees want to engage, and what will cause them to disengage
- Identify and define processes to bring quick wins and long-term productivity to your work group
- Handout: Persona Template, Process Best Practices and Sample Survey
Tricia Desso-Cox,
Managing DirectorC5 Insight
